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FAQ's

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Our FAQ section is divided into the following categories
(Scroll down to view the section you require)

  • Memory Foam Mattress
  • Vacuum packing
  • Merino Wool Bedding
  • Troubleshooting
  • 60 Day FREE Trial 

Memory Foam Mattress FAQ’s 

Q: What is memory foam?

A: Memory foam is a visco-elastic foam polymer that sensitive to body temperature. The foam softens and contours round the body with an increase in temperature. The name memory foam comes from the slow recovery of the foam after being compressed. Moulding to the contours of the body and its slow response ensure a comfortable, supportive mattress offering less counter pressure reducing pressure on the body.
View our Memory Foam Mattresses

Q: Does Memory Foam make you feel warmer?

A: Some people do feel a little warmer sleeping on a foam mattress (including memory foam) even though they use open celled polymers, however, the increased comfort and support offer much better sleep. To overcome this look out for mattresses that have Coolmax, Outlast or cotton rich covers or those with increased airflow channels in them. The addition of a natural merino wool topper eliminates this problem and can be added to your mattress at any time.

View our Memory Foam Mattresses

Q: What is the difference between Memory foam and ‘ordinary’ foam?

A: Both memory foam and ‘normal’ foam contour to the shape of your body offering better support and comfort than traditional spring mattresses.  The only difference is memory foam retains its shape momentarily after being compressed which some people find reduces pressure on the body and feels more sumptuous.
View our Memory Foam Mattresses

Q: I love my electric blanket; can I still use it with Memory Foam?

A: Using an electric blanket should not harm your memory foam mattress. Due the temperature sensitive nature of memory foam an electric blanket will soften the foam more than just body heat and you may find your mattress or topper will not feel as supportive when you firs get in bed. We would not recommend having an electric blanket turned on whilst in bed.
View our Memory Foam Mattresses

Q: Why is their a big difference in the price of Memory foam mattresses between manufacturers?

A: There are various reasons for such differences in the retail price.

• Big brand names spend a significant amount on advertising and marketing with leading brands charging a premium if they are a household name. All of these ‘extra’ costs are paid for by the customer.

• A number of British manufacturers are renowned for high quality memory foam. This quality and life expectancy of the memory foam will be reflected in the retail price.

• Memory foam mattresses are made using layers of foam. The thickness an number of layers of memory foam can make a significant difference. Beware if a company does not state exactly how deep the memory foam layer is. The overall depth will also affect the price.

• There are now a number of different mattress covers available with some using high tech fabrics like Coolmax and Outlast which influence the overall selling price.

• There will always be unscrupulous retailers who will not think twice about offering low quality products, at low prices or worse, high prices. As always when buying on the internet, choose a company that has a significant web presence, can be contacted easily by telephone, and one that supplies branded products with realistic prices. Look at testimonials to get an idea of how previous customers have been helped We would be delighted if you choose Sleep-matters.
View our Memory Foam Mattresses

Q: Is a Memory Foam Mattress good for a bad back?

A: A good quality memory foam mattress will contour and support your back far better than an inner sprung mattress. Moulding to your individual body shape and keeping the spine aligned correctly will offer relief from back pain plus prevent problems in the future.
View our Memory Foam Mattresses

Q: Are Memory Foam mattresses only suitable for people with backache?

A: Memory Foam mattresses are suitable for anyone. Promoting a deeper and less interrupted sleep, reducing tossing and turning and preventing backache for those that do not currently suffer are just a few of the advantages.

View our Memory Foam Mattresses

Q: Does a Memory Foam mattress require turning?

A: Memory foam mattresses must not be turned. It is important that you sleep on the top layer to enjoy the benefits o the memory foam layers. Rotating the mattress is a good idea to extend the lifetime of the mattress.
View our Memory Foam Mattresses

Q: What type of bed base is suitable for a Memory Foam mattress?

A: A wooden slatted base, traditional divan or adjustable beds are all suitable for use with memory foam mattresses. Ensure your bed base has no dips in it as a foam mattress will contour to any defect in your existing base.

View our Memory Foam Mattresses

Q: Can Sleep-matters remove my old mattress?

A: We supply mattresses throughout the UK and Europe so unfortunately we cannot remove collect you old mattress. Your local council will collect your old mattress and many of them do not charge. Speak to the environmental services department at your local council to arrange this.
View our Memory Foam Mattresses

Q: What if I cannot get used to my new mattress?

A: All new mattresses seem a little different at first; it can sometimes take two to three weeks for your body to adapt to a new way of sleeping. If your old mattress was not supporting you correctly then your new mattress may need to ‘encourage’ your body to sleep in the correct position. During this stage you may feel a certain amount of discomfort but it is a small price to pay for years of improved support and sleep in the future. Your sleep pattern will reset after a short period of time and you will enjoy a restful sleep in no time at all. You can also take advantage of our 60 day trial on selected mattresses.
View our Memory Foam Mattresses

Q: Is a Memory Foam mattress hygienic to sleep on?

A: Yes, they are dust mite resistant and hypoallergenic, ideal if you are an allergy sufferer.
View our Memory Foam Mattresses

Q: Can I wash my mattress cover?

A: Read the mattress specification at the bottom of each page as many of the mattress covers are removable and can be machine washed or dry cleaned.

Vacuum packing FAQ’s

Q: How long will it take for a vacuum packed mattress to recover to its full height once unpacked?

A: We recommend you leave it unwrapped for around eight hours at room temperature before sleeping on it. Some small creases may be visible initially, this is normal, and usually disappear after a few days
View our Memory Foam Mattresses

Q: Can vacuum packing effect the performance of a Foam Mattress?

A: All our vacuum packed mattresses use high quality British foam and pass through a compressing and vacuum packing machine. This ensures they are not damaged in the process.
View our Memory Foam Mattresses

Q: Can a vacuum packed mattress be rolled up and stored away again?

A: Home vacuum packing bags are not strong enough for use with mattresses. Mattress toppers can be rolled up and stored away without any problems.
View our Memory Foam Mattresses

Merino Wool Bedding FAQ’s

Q: What is so good about Merino Wool Bedding?

A: Merino wool bedding is 100% natural, breathable, comfortable, moisture absorbing, long lasting and good for all aspects of sleep and general health. Read more by clicking the link below:
View our Merino Wool bedding section

Q: Won’t I get hot sleeping in Merino Wool Bedding?

A: Due to its ability to breathe and absorb moisture, whilst still remaining dry each individual sleeper can remain at their ideal temperature, winter and summer.
View our Merino Wool bedding section

Troubleshooting FAQs

Q: My new Mattress/Topper has a slight smell, how can I get rid of it, or will it fade?

A: Foam does have a feint natural odour to it but this fades over time and both the foam and odours are non toxic. With some products adhesives are used during the manufacturing process. This along with sealing the product quickly means there is a more noticeable odour upon opening the sealed packaging. This will disappear without any problem.

Q: The foam inside my mattress is changing colour, is this right?
A: Foam reacts to sunlight even through a mattress cover. The light that shines through the windows at the manufacturing plant can create what looks like ‘faded’ areas on ‘new’ foam. This does not harm or impair the performance of the product.

General FAQ’s

Q: Our bed which is a non standard size. Can you make a mattress to fit it?

A: We are able to make non standard mattresses and toppers in some but not all of our ranges. Please call a sleep specialist on 0845 313 8433 or email: sleepspecialist@sleep-matters.co.uk

Q: Can I take delivery at an alternative address.

A: Yes you can. Select an alternative address as you go through the checkout procedure. Please provide a telephone number at the delivery address for delivery purposes only.

Q: Do Sleep-matters mattresses comply with all UK safety and fire regulations?
A: All our products comply fully with the UK safety and fire regulations.

Q: Can you deliver overseas

A. We can export most of our products. Provide us with the exact product, range and size along with exact address and area code and we will quote you an exact price. Please email us at: sales@sleep-matters.co.uk

60 Day FREE trial FAQ’s

Q: Why do you offer a 60 day trial?
A: A mattress is a significant purchase and getting it right is important, getting it wrong can be expensive! Trying a number of mattresses for a few seconds in a retail store will not ensure you make the right choice.

At sleep-matters we want you to make the right choice and tell others about us!

All new mattresses seem a little different at first; it can sometimes take two to three weeks for your body to adapt to a new way of sleeping. If your old mattress was not supporting you correctly then your new mattress may need to ‘encourage’ your body to sleep in the correct position. During this stage you may feel a certain amount of discomfort but it is a small price to pay for years of improved support and sleep in the future.

60 days gives everyone the chance to try the mattress in your own home and to adapt to the new sleeping position. There is no rush to decide and sometimes that extra week on your new mattress helps you to make your final decision

We only stock high quality mattresses and are at hand to offer advice prior and after your purchase to give you confidence that you will totally satisfied with your choice.

Q: When does the 60 day trial start?

A: Your trial period will commence from the date of delivery.

Q: Can I simply send my mattress back if I don’t get on with them?

A: Yes you can*. We do require you to keep your mattress for the full 60 days to allow your body to adjust and gain the full benefit of sleeping in the correct position.
*A fixed non-refundable delivery collection and checking fee is included in the price. See our terms and conditions.

Q: Can I trial more than one mattress?

A: Unfortunately we can only allow one mattress to be trialled per household.

Q: Can I trial a mattress if I have an adjustable bed?

A: Yes our mattresses all work well on adjustable beds.

Q: When do I pay for my products?

A: You must pay for your goods at the time of order via the sleepmatters website or over the telephone.

Q: Do all your mattresses come with a 60 day trial?

A: All standard size mattresses are currently available with a 60 day trial unless otherwise stated. If we have reduced the advertised price as part of our price matching offer the mattress will not qualify for the 60 day trial.

Q: How can I be sure I am getting a 60 day trial?

A: All standard mattresses qualify for the 60 day trial unless sold below the advertised price as part of the price match offer or stated otherwise.

Q: Are there any restrictions when opting for a 60 day trail

A: Only standard mattresses are included in the 60 day trial and you must be a resident within mainland UK (This excludes Northern Ireland and all offshore islands). You can only take advantage of our 60 day trial once.

Q: Does the price include VAT and delivery?

A: All products include VAT and a fixed (inclusive) delivery charge.

Q: When and how do I get my money back?

A: In the unlikely event that you wish to return your mattress you must follow the return policy (60 day trial) as set out in the terms and conditions. We will then arrange for the products to be collected and refund your payment, less our fixed delivery collection and checking fee, which is non refundable.

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