FREE delivery to YOUR door on the day YOU require it
Guaranteed delivery from sleep-matters
When will you receive your goods?
You can request to have your goods delivered on a specific date which is selectable during your order process.
What time will your goods be delivered?
With our FREE delivery service we aim to deliver your goods on the weekday specified anytime between 8.30am to .
Alternative delivery days and times are available at an additional cost: Saturday between 8.30am to £45 Weekdays before 12 £25
Who will deliver your goods?
We use the following reputable and reliable transport companies to deliver our products and have been working with them successfully for many years.
TNT
Fed-Ex (ANC) City Link
What to do if you are unhappy with the delivery of your goods.
Email us at delivery@sleep-matters.co.uk stating your full name, address, contact details, date of purchase and the specific problem you had with the delivery.
Correct and professional delivery is critical when ordering over the internet so we will deal with your complaint as soon as we can during normal office hours.
About packaging. All goods are packed to a high standard to ensure they reach you safely and undamaged.
All our goods are packed by our own staff in our own purpose built warehouse and only leave the premises when they pass our strict packaging quality control standards.
If you are unhappy with the way your product has been packed Email us at delivery@sleep-matters.co.uk stating your full name, address, contact details, date of purchase and the specific problem you have with the packing.
Well packed goods are essential when ordering over the internet so we will deal with your complaint as soon as we can during normal office hours.
Vacuum packed and memory foam products.
Some of our mattresses and mattress toppers are vacuum packed. This means that most of the air has been sucked out of the product which is then rolled up and sealed; this does no harm to the product itself. After receiving the products simply unpack them and leave it for a few hours to expand back to its full size. In most cases the products are ready to use in around 4 – 5 hours and any creases in the cover material will disappear. All Memory foam products have a slight odour when they are first opened; this is normal and will disappear quite quickly.
Out of stock items.
We carry good levels of stock of all the items listed on the site, if in the unlikely event our stock cannot fulfil the demand we will inform you via email with an alternative delivery date.
Failure to delivery on time.
Your goods (if in stock) will always leave our premises in time for the transport company to deliver them on your specified day. We cannot be held responsible for any delays caused by the transport company or any other influencing factors after they leave our premises.If you have any questions about delivery, packaging or unpacking email us at delivery@sleep-matters.co.uk
Website prices include delivery to the UK mainland
If you live outside the UK mainland please contact us to receive an accurate quote for delivery.
